Privacy Policy

Effective Date: 17/05/2026
Website:www.mfd.org.uk
Business Name: MFD Virtual Assistant Solutions

1. Introduction

MFD Virtual Assistant Solutions is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are

Business Name: MFD Virtual Assistant Solutions
Website: www.mfd.org.uk
Email: support@mfd.org.uk

For the purposes of data protection law, we are the “data controller” of the personal information you provide to us.

3. What Personal Data We Collect

We may collect and process the following types of personal data:

Information You Provide Directly

  • Name

  • Email address

  • Telephone number

  • Business information

  • Messages submitted through contact forms

  • Information shared during enquiries or consultations

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage data

  • Cookie and tracking information

Social Media Information

If you interact with us through Facebook, Instagram, or LinkedIn, we may receive information such as:

  • Your public profile information

  • Messages or enquiries sent via social platforms

  • Engagement data relating to our content

4. How We Use Your Information

We use your personal data to:

  • Respond to enquiries

  • Provide virtual assistant services

  • Manage client relationships

  • Send quotes, invoices, or service-related communications

  • Improve our website and services

  • Monitor website performance and analytics

  • Promote our business through social media and marketing activities

  • Comply with legal and financial obligations

5. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

To provide services requested by you.

Legitimate Interests

To operate, improve, and market our business effectively.

Consent

Where required for:

  • Non-essential cookies

  • Marketing communications

  • Certain analytics or advertising activities

You may withdraw consent at any time.

Legal Obligation

To comply with tax, accounting, or legal requirements.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third-party providers where necessary, including:

  • Squarespace (website hosting)

  • Payment or invoicing providers

  • Cloud storage and business software providers

  • Social media platforms such as Meta (Facebook & Instagram) and LinkedIn

  • Professional advisers such as accountants or legal advisers

All third parties are expected to handle your information securely and lawfully.

7. International Data Transfers

Some third-party providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We only retain personal information for as long as necessary to:

  • Provide services

  • Meet legal, tax, and accounting obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request transfer of your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact the ICO at:
https://ico.org.uk

10. Website Cookies

Our website uses cookies and similar technologies. For more information, please see our Cookie Policy.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet can be guaranteed as completely secure.

12. Third-Party Links

Our website and social media may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal data is handled, please contact:

MFD Virtual Assistant Solutions
Email: support@mfd.org.uk
Website: www.mfd.org.uk